Contact MOT
We read every message. The fastest route depends on what you need.
For anything at all, including account problems, billing, privacy requests, partnership and press, write to n0tmot.co@gmail.com. Include the email address or username on your MOT account so we can find it, and never send your password or a login code. We will never ask for them.
Help inside the app
If you're signed in, the help button in MOT opens our support assistant. It can answer most questions straight away and hands anything it can't solve to a person, with your conversation attached so you don't have to repeat yourself.
Report a user or content
To report a user, message or post, use the report option next to it in the app. That sends us the exact content involved. For urgent safety concerns, especially anything involving a minor, also email us with "Safety" in the subject line. Our approach is described on our child safety page and in our community guidelines.
Privacy and your data
To ask what data we hold about you, correct it or delete your account, email us from the address on your account. Our privacy policy explains what we collect and how long we keep it.
Billing and refunds
MOT Pro on the web and Windows is billed through our payment provider, Polar; on Android it's billed through Google Play. Refunds are covered by our refund policy. For Google Play purchases, Google's own refund process applies.
Feedback and ideas
Feature requests and bug reports are welcome by email, or in the feedback channel of the MOT Official server inside the app. If you'd like a guide on a topic we haven't covered, tell us that too.